frequently used words or phrases to save time and improve consistency. Integrate the system with other business tools, such as your CRM, to access complete customer records. Understanding a consumer's background and history reduces call time and personalizes interactions.

5. Focus on collaboration Sometimes Malaysia phone number list in order to answer complex or specialized questions, an agent needs access to experts from other parts of the company. Collaboration tools like Microsoft Teams make this process easy. Agents can see which experts are available by viewing

status indicators and automatically connect with them via instant message to resolve customer issues faster. All with little or no waiting on the customer side. From first contact to escalating the request to an expert, everything was smooth and easy.